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The Purple Herb Tree

Delivery Policy

Our Delivery Policy

Orders are despatched same day when received before 1pm. If you’re order is after 1pm, it will be despatched the next day. 

Once despatched, you should expect to receive your order in 2-3 working days. Working days are Monday – Friday for processing, and include Saturday for deliveries.

Please note that whilst we promise to ship your order quickly, the delivery times are not guaranteed and some parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, and certain parts of Scotland will usually take a little longer to arrive.

Delivery Costs

We use Royal Mail for all of our deliveries and charge a flat rate of £2.95 on orders under £25. Delivery is free for orders over £25. 

Didn’t Receive Your Parcel?

If you have not received your parcel within 14-days of it being shipped out, please contact us on our e-mail address so we can investigate. 

Please also check the Royal Mail website for any ongoing strikes which may impact your delivery. 

Where We Ship To

We ship to anywhere in United Kingdom, including Northern Ireland. Please note that deliveries are likely to arrive quicker in Mainland UK, and there be delays if you are outside of this region.

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